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Returns & Exchanges
At Soul, we want you to feel as confident in your wardrobe as you do in your spirit. If your purchase isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Prepare Your Package
Securely pack your items in their original packaging with all Soul brand tags attached and include the provided packing slip.
3
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.
4
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing