Frequently Asked Questions
Everything you need to know about your Soul shopping experience.
What is the Soul shipping policy?
We offer standard shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your process.
How can I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Soul accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Soul is committed to conscious fashion. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to minimize our environmental footprint.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.